Refine your Rapport
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Frequently asked questions
We’re currently booking virtual only speaking events and are happy to work in different time zones (we have a baby so there are limits). Presentations and talks start from £500.00 depending on what you’re looking for. Contact us via the contact form and tell us more about your requirements.
For anything else: Please send us an email and the team will get back to you within two business days.
Thanks for your request to interview us! Please let us know more details about your event or interview idea.
Suggested interview topics
Rhiannon’s best topics are health care communication and coaching skills, business and personal development and marketing. Philippa’s best topics are healthcare communication and coaching skills, motivational interviewing, the patient journey, interdisciplinary and clinical communications.
After our interview
We post on Facebook and our private group once. We add the link to a recurring queue on Twitter that will go out forever. We add your photo and blurb to our interview page.
We are based in the United Kingdom and work all over the world but you won’t find us rolling out of bed in the middle of the night.
How do I schedule an interview?
Fill in the contact form with all your details. If there’s a fit, we will contact you within 3 business days to get the next steps. We are also happy to discuss creating a give-away for your group.
As part of our communication training, we also have a students and graduate support group, if you’d like to join the community please enrol in the programme here.
While coaching and counselling are the same in that both provide you with a helpful relationship with a person to support your wellness and growth, coaches and counsellors can have significant differences in their training, their methods, and their goals. A coach will not give advice or help you with serious mental health issues. If we believe that a topic is not in our remit we will help you decide which path to take instead.
In a typical coaching session, we will spend a few minutes going over the previous actions and celebrate any failures (yes we celebrate everything) or achievements. We then go through the TGROW coaching model asking relevant and probing questions that are designed to challenge you and open up the conversation. We will work towards your overall goal by creating a session goal by nailing down the next step. You need to make sure you have something in mind; even if you think you know the answer we will work on possible steps you could take and then work out a plan to get you to where you want to be. Now you simply put your plan into action, no matter how small your step is – we will do this together.
What if I fail or don’t manage to do anything in between sessions?
Failure is the first step in learning, there will be a reason you “failed” or didn’t take action and that is why we are here to support you to success.
We know our stuff when it comes to running, growing or building a business or clinic but we also have experience in helping health care professionals who don’t run their own business. I also find that my clients want to work on issues that affect everyone such as confidence, relationships and conflict resolution, work/life balance, money, personal health and fitness goals, or figuring out their next career move. We all seem to want similar things so if you are not a health care professional or run a business, we can still help you if you feel our story resonates with you, and you want to work with us. We offer an initial chat with potential clients first so we can both see if we connect and have the right rapport.